No explanation as to which side is the "outside" of the sleeve used for the cap. I ended up with silver screws and not using the included hardware. Reading instructions and watching videos multiple times was not revealing about the sleeve and cap. In addition, the individual holders are too tight. Even after adding the picture I can't use all the slots. Thank goodness I only need it for a few things at the moment. I like the overall strength and size. I was able to install it on studs which is very helpful when using multiple times a day. If it's in stilettos I don't have to worry about it coming off the wall.
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