The most important thing about kickfire is that they provide us with easy access of our customers' data in one place which makes it easier for me when I need some information regarding my customer or any other related info from them (like contact number & email id). They have always been very supportive by helping out whenever we face issues while using this software tool. So far no negative comments can be made but maybe sometime you might find something difficult/annoying during your usage so make sure if its ok then try again otherwise dont use at all because i think there are plenty alternatives available like google search etc.. But just incase u want an integrated way where everything comes under 1 roof than go ahead! It helps greatly in keeping track what exactly needs attention at whom time.