Received today on Saturday 11/22 Unpacked when unpacked the right part of the zip connected to the base unzipped see pics zip top/bottom stuck the rest looks ok and usable, but for the price I was expecting a better quality update: support opened on 11/28. leave a message. I resent the photos and sent a replacement and it arrived yesterday zipper area has no problem and stitch has no problems support was excellent and they sorted it out.