This filter has been working on my 15 gallon Aquascape for about 2 months. It was very easy to set up. Cleaning is as easy as you'd expect from a canister filter. It works silently. The built-in heater ensures an even temperature. The flow rate is excellent. Nitrites and ammonia are zero, indicating more than adequate biofiltration. What more could you want from an external filter? Without exception, OASE makes the best filters. Your customer service should be exceptional. Although I haven't used it much myself. I don't understand why someone gave this filter a bad rating. If you need a canister filter for a small aquarium I would have no hesitation in buying one of these. For larger aquariums, however, I would rather go for the OASE Biomaster, if only because of the easy-to-clean pre-filter, which makes maintenance much easier.
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