I ordered a set of these pens last month and they were easy to install. The pins screw easily and fully into the hard and soft parts of the sofa. I just ordered another set and the pins that came with it were different. They don't screw in easily or fully and basically don't work. They have a thinner and longer metal spiral with a different shape than the previous pins. If I had received this on my first order I would rate it as low as possible and return it as defective. The furniture defender's phone number was on a sheet that came with the product. I called them and today they sent me a new set of pins. The person I spoke to was great and immediately knew the pins could be an issue and was concerned. I will update the review if I can't get replacement pens for some reason or if there are other issues. And if I do I will upgrade it to 5 stars!
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