I love that this is an all-in one tool for my business! It's easy to use, it has great templates (which are customizable), there really isn't anything bad about using DIGITALGENIUS as far if you're looking at customer service in general or marketing/lead generation specifically - everything they offer works seamlessly together so having them both would be even better than what we have now!! Honestly though? The best thing by FAR was how fast our phone calls were answered once after signing up with digital genius because of their amazing live chat feature. They also helped us pick out some pretty good software applications which will help improve productivity within each department when working remotely from overseas. !