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DigitalGenius Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Artificial Intelligence, Conversational Intelligence

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Description of DigitalGenius

Customer Service Resolved DigitalGenius uses cutting-edge AI technology to automate resolutions for your support tickets. The platform allows for customisable integration into your existing systems and control over your workflows, while tangibly improving key performance metrics, like CSAT and FRT. .

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Digitalgenius is the perfect tool for our business needs!

I love that this is an all-in one tool for my business! It's easy to use, it has great templates (which are customizable), there really isn't anything bad about using DIGITALGENIUS as far if you're looking at customer service in general or marketing/lead generation specifically - everything they offer works seamlessly together so having them both would be even better than what we have now!! Honestly though? The best thing by FAR was how fast our phone calls were answered once after signing up…

Pros
  • Easy To Use Interface & Ease Of Navigation.
  • Customer Service And Live Chat Features Are Great For People Who Need Help Fast Or Just Have A Question That Needs Answered Quickly Without Having Too Much Time Spent On Calling Back In OrderTo Speak With An Agent Over Email.:).It Can Also Be Used As Marketing Software / Lead Generation Tool Which Is Very Effective At Selling Your Services Directily Through Automated
Cons
  • Empty

Revainrating 4 out of 5

Easy to use and fun to have and get the tasks done. !!

I like that you can use it to send emails, texts or calls in one click from your computer! It's easy for me because of all my devices are always with us at work so this is great since there isn't any more paper anywhere around here anymore hahaIt does take some time getting used too but once its set up everything runs smoothly very well!! You need an internet connection otherwise no point using digital genius if u dont have wifi/internet access where ever ur working etc. The best thing about…

Pros
  • Easy way not having anything written down.Easy Access through multiple computers / mobile phones.Great product!!! Everything works fine as expected without issues whatsoever..Very user friendly
Cons
  • No WiFi needed
  • Sometimes takes long between messages