I like that it's easy to use and the customer service is great! I dislike how some of the features are not intuitive or user friendly for someone who isn't a super computer whiz. It's been a good tool and I feel as though we've gotten better care with it but I still would recommend getting a second opinion from another doctor if you have any concerns. We're able to track patients from their first appointment to discharge and I can pull up a full report before they come in. I like how easy it is to use. It can be seen from your home computer or phone. They are constantly improving the software as well. The main thing I dislike is that you have to pay for the program every year. If you are looking for something that will help with the process of medical records, this is a good product. You do not have to worry about missing anything. It helps me keep my medical notes in one place.