I have been able to keep track of my paperwork through various means including this software! It's easy for anyone to use whether you're not technically savvy or new at using computer programs like myself!! The only thing i dislike about it are some functions such as when someone needs to send me an email regarding important information/ documents they can't find them once there sent unless that person sends another message saying where these info was located (which happens often). However if used properly with training from any employee who knows how things work within the program then all will be fine no problems whatsoever. This product has helped save time by being able to quickly locate files online instead having to search paper after paper looking for something specific which normally would take days sometimes weeks at times. !