The lampshades arrived within a few weeks, were the right size and easy to hang. After installation I found that the blinds were not properly syncing with the remote and not pairing with Alexa. I contacted support (service@graywindhome.com) and they sent me a new remote first. Only about a week to get here so not bad. It turned out that all three engines were defective. The support replaced them and it was easy to take the curtains apart and install new motors. My problem with Alexa was that I had a point and no standard echo and was on the wrong generation. Once I had the right Alexa, I was able to pair the blinds and set up routines for both audio prompts and timed actions. Although there were some issues that needed fixing, the support team stayed with me and even held Zoom video calls with me. decide. My 5-star rating is based on the positive results of the troubleshooting process.
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