I like that the software is easy for anyone in our organization to use with little training needed. It's also very simple for any customer service person to access as well. I dislike that we are still waiting for some modules/features to be complete before implementing fully so it can't do everything you need at once but will continue adding features over time. We are trying to improve efficiency with all aspects of our manufacturing operation through this system. Our main goal was inventory control which is now much improved using this program compared to what we had used previously.