I like that it is easy to use, very intuitive, has great support for all of our devices (including iOS). It's not perfect but we are working towards getting everything supported so when something does go wrong there will be an answer! We really don't have any issues with this software as such - just keep using it every day you can get more features added in which makes your life easier at work too :) If nothing else then its good practice training people how to manage their own screenshare sessions properly.