It is easy for me as an agent/broker who needs this option at our firm's disposal to use my personal smartphone or computer rather than having to go into one place where I am not familiar (I'm used to going in once).
The system does take some getting used too! Some features are difficult to find if you don't know what it should be called under so that maybe could help? Benefits focus has helped us increase sales by increasing employee retention rates - which leads directly back to new business from happy employees = more revenue!!