I like that this program has so many options for customization of reports/reports you can create yourself or have made by our team members at no extra cost! There are some things about it where we would love more assistance from customer service but other than those minor issues everything was great!! We needed something easy enough anyone could use without having experience working within an organization similar as ours which had several departments who used different platforms (ie- CATS). This helped us centralize all information into one place allowing everyone access regardless if they were partaking directly off site via email etc..