The support team is very responsive in resolving any issues that arise with their product. Their customer service department has been exceptional as well! We have used them since 2013 but still not able to find anything we dislike about this software. It's an all around great program which makes it easy to use when compared to other programs out there. I would highly recommend using Empist Software if you are looking into creating a survey system either internally within your organization or externally through surveys/polls etc. This software allows us to create different types of surveys including multiple choice questions, check boxes, drop down menus, images and more.