UPDATE: I never normally go back to a review to update it, but in this case I'll make an exception. For customer service alone, Anker will now have a regular customer. When I originally purchased this product, I bought it for my first failed item from the company. It wasn't too expensive so I didn't bother with customer service and returns, especially as I waited (IMO) too long for the return. Imagine my surprise when Anker contacted me without asking and then sent me a replacement WITHOUT asking me. This is the first company of our time to take such a proactive step toward customer satisfaction. Not only the highest quality products, but the customer service is second to none! Thanks to Anker for their commitment to excellence. You will always be my first choice when buying products. Few companies are as impressive as you! I cannot recommend them highly enough to anyone considering buying Anker. I've never seen a company go so far to make sure I'm happy. I love Anker products. Everything I've ever bought (from batteries to chargers and cables) has always been my company. This is the first time I've had a complaint, but this device just refused to work for some reason. The packaging was great and the fit and finish is impeccable - like all Anker products I've ever bought. Unfortunately, this device did not work at all. I give Anker the benefit of the doubt because I have NEVER had a bad experience with them. I would have sent it back but I waited too long to try it and threw away the packaging. I never expected any problems, so I didn't try it right away. I would advise trying the product right away no matter what quality you expect. I take no pleasure in reporting an Anker product that isn't working. I repeat that EVERY Anker product I have ever purchased has been, in my opinion, the pinnacle of quality and performance in its category. Unfortunately this time I received a defective product and waited too long to return it to Revain.
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