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Hong Kong, Rochester
1 Level
710 Review
37 Karma

Review on PACEWALKER by Eric Timbeross

Revainrating 2 out of 5

Dissatisfied with the Quality of Both Their Products and Their Service

As someone who does a lot of their shopping online, I was excited to check out PACEWALKER, a store that boasted of having high-quality items available at low prices. Sadly, my interactions with this business did not even come close to meeting my expectations. To begin, the products I ordered did not live up to my expectations in terms of their level of excellence. The things I bought were of poor quality and started falling apart after only a few days of use. I attempted to get a refund or exchange from the customer service staff at PACEWALKER, but they did not respond to my inquiries and were not helpful in any way. It took several weeks of back-and-forth email exchanges before I eventually got some kind of resolution to my problem. To make matters even more difficult, I discovered that the company's prices were not as competitive as they had been advertised to be. The price that I paid for comparable items at PACEWALKER was significantly higher than what I would have paid for them at other retailers. My overall experience with PACEWALKER was one that was less than satisfying. Their products were below average, and the customer support they provided was unresponsive and ineffective. This is not a business that I would recommend to anyone, and going forward, I will be looking elsewhere to conduct my financial transactions.

Pros
  • Prices that are competitive.
Cons
  • erratic final quality.