totally dissatisfied horrible this product doesn't work i charge it 2-3 hours and it turns off 7 seconds after turning it on it's a waste of money and i will definitely return it i don't i don't know whether this is the problem with the product or the product is really that bad. Updated Rating: I've rated this from 1 star to 5 stars, customer service is very hesitant to help, looks like something was burned on the previous one they sent me, but the overall product is great, it is exactly that what i need i wish it had longer battery life but it has spots where other vacuum cleaners can't be happy with my purchase. I just wish the first acquaintance was better. Conclusion: The product is good and its performance and quality are worth what you pay for