Considering the price you pay the management leaves a lot to be desired. The manual they send is for all of their coffee makers. KBTS has two headlights. How these two bulbs are supposed to work is not described anywhere in the instructions. One light turns on/off, the other is for the switch you put the coffee pot in to brew coffee. The switch on our machine never turned on until the coffee was almost ready. I couldn't figure out if this is correct or not from the lousy manual. After about six months lukewarm coffee. I have contacted the company. You will not replace the car. I had to send KBTS for repair. As for me, I paid full price for the repaired car. I also think they use poor quality stainless steel. The coffee pot became incredibly stained after a few months of use. Finally I soaked it in a degreaser to remove the dirt. It worked, except I couldn't get to the inside of the coffee pot under the rounded edge to clean the dirt. The area I was able to clean with a degreaser stays clean for some reason. The small plate at the bottom of the water tank that acts as a lid over the drain hole that allows water to flow into the coffee warmer had a few light rust marks when we sent it in for repair. When we returned the coffee maker after purchasing a temporary coffee maker, they replaced the drain cap. I noticed that the rim of the square tube that supplies water to the brew basket is also corroded. I will never buy anything from Technivorm again. I think there are many cheaper coffee makers that will probably produce hot coffee for a lot less money. I would have to factor in the price of the intermediate coffee maker we bought into the price of our refurbished Technivorm coffee maker.
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