The ability to assign jobs in real time by clicking or dragging items from one operation list item onto another was nice. Also being able to create multiple lists for different projects/operations within an area so you can see all of your current progress at once was pretty cool as well! It would be great if more features could become customizable upon request (which they are very willing too do), but those were our only 2 problems with this product. In addition it has been working flawlessly since we implemented last fall when compared to using paper sheets which took way longer than needed due to constant eraser usage. I appreciate how fast this tool can be to use, it makes our job easier with all of the reports in one place. The fact that they have so many different options for their users to choose from are great! It's hard sometimes to keep up with everything because there are just too many features! This software helps me run my business efficiently by having access to information about our jobs at any time.