Review on Thule Urban Glide 2: The Ultimate Jogging Stroller for Active Families by Dino Burks

After going from BOB to Thule Urban Glide 2 and back, we ended up putting it on our kids list because we bought and have in Loved other Thule products in the past and preferred the durability and lighter weight of the Urban Glide 2 to car and take to the store/mall. We regret choosing Thule. Although we received the Urban Glide 2 stroller in May 2018, we didn't actually use it until our son was born in August 2018 (walking only). In the first two months, with light stress, the plastic latch holding the folded stroller broke TWICE. Thule support was quick to respond and sent replacement parts every time, but shipping the stroller was still a hassle. Since then we have learned to be gentler when lifting and moving the folded stroller. It should be an all-terrain stroller, the parts should be a little more durable. Now that our son is older we have used him more for walking which has worked quite well (front wheel in fixed position). I'm not sure if that's because we've walked it more or just because of the miles we've ridden in the last 10-12 months, but when walking with the stroller the front wheel shakes uncontrollably. when in unlocked position. This problem actually reduces the use of the stroller by 2/3. The real problem lies with Thule support: after we contacted them about this issue in May 2019, several emails (including a request for a photo) were sent and sent. / Video of the problem and the purchase receipt - understandable), but then absolute silence from Thule. Now 3 or 4 months later, having re-filed several warranty claims, attempts to contact Thule via their website, Facebook, Instagram by any means necessary have been unsuccessful. Any problem and you're on your own with a $500 stroller.