Not only did it completely stop working after 4 or t5 times of use, but the COMPANY is NOT RESPONDING. I've used steam mops for many years so I know what I'm doing. No product on the market has received high ratings in consumer reports. I was expecting just a little more when it cost about $14 each time I used it to clean the tile floors in our small kitchen. Then he resigned! Don't waste time waiting for O-Cedar to contact you, they know their product is junk. He went with the rest of the garbage. As this isn't the first time I've received conflicting information between Consumer Reports and Revain, I'm considering canceling my Prime account, which I've had for years. Peter from Alabama via California
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