With Silk Road we had complete confidence they could handle everything related to human capital technology (HCP). The project management approach worked great for us--they didn't need direction but rather were responsive at all times from day one till delivery! Very clear communication across several phases of work - which was fantastic given my level of uncertainty about using HCT/OPM products/method without prior experience. So far nothing negative; it's hard sometimes when you are so used to your own process or way of doing things, having others come into an established domain like this can throw off how things run smoothly over time. I hope we do another implementation some years down line now we have been working together for 5 months. They provide support during transition while helping establish processes, improve existing ones - not just new tools. This allowed our current staff members much more ease knowing what to expect next from them post-delivery than if it happened all under cover. The ability to get multiple vendors into one platform. It's very flexible so you can do many different things depending upon where your organization needs enhancements or new features added. While there are some great benefits it also has challenges if not properly implemented. I wish this software allowed me more customization options but they have done what was needed at least for now! This makes life easier when trying to manage contracts & vendor relationships all within 1 system.