I like how we receive alerts of customer complaints as well, so that our staff is always aware at work! It's pretty helpful for tracking problems or getting help if you run into one while online with your customers (or even friends lol!). Also it helps us keep an eye out to know when there might be any bad reviews posted about services offered via their products - such notifications makes life much easier during busy times/seasons!! The support from Tactal are wonderful too. Whenever something has seemed confusing- they're all super nice & quick in solving every problem without question :) Great software / Support Team :). If people aren't already using them this will change quickly once more businesses learn just what tactals offers. Tracking service cancellations along w other types would make managing my workload very beneficial overall! Highly recommended product of course ^_^ I like that it is very simple to use, once you get used with its interface there isn't much else for me dislike about this software (maybe price). It's great if your looking at different ways of marketing yourself online or using social media as well! We have been able t help us create content more easily than other platforms out here in our market place - so we are happy when ever i find something new/innovative within Tactal itself too!!