I like that they are always available to provide help for any of our IT needs, whether it's day or night! The staff is friendly as well which makes working with them easy at all times!! Nothing so far but we have had positive experiences throughout this process. Would recommend anyone looking into purchasing an EPO/VPO look no further than pivot tech solutions. !! Make sure you do your research before signing anything. ! You will not be disappointed in their service level!! I like that we have access to experts in our organization who are willing to help us with any problems or questions. Sometimes it is hard to find answers when you need them. We have benefited from the expertise of Pivot's team members, and we feel confident that we can trust them to provide accurate information. The benefits include having knowledgeable staff available 24/7 to answer questions and solve issues.