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1 Level
1329 Review
41 Karma

Review on TouchCR by Adam Hardy

Revainrating 5 out of 5

Great tool that is going beyond web analytics

I like how easy it was to set up my account for sales force field service accounts. Also their support team gets back with you very fast! Their customer experience needs some improvement in terms of time spent while using their product or waiting when calling them about any issues they might have. We are solving our business problems related to selling more products from scratch by having access to many different marketplaces such as amazon etc. We use this product to help with our customer retention efforts. It has been very helpful in tracking all of our website's visitors for reporting purposes as well as helping us better target specific audiences via PPC campaigns. The interface can be confusing at first but it does get easier over time once you figure out how everything works together. This software helps me track who visits my site so I know which pages are being viewed most frequently by users.

Pros
  • Easy setup
  • Great UI/UX design
  • Helpful Customer Support Team (even after hours)
  • Ease of Use is great, especially if your not familiar wth Salesforce CRM before.
  • Integration options available through partners that we're already working within
Cons
  • Some little things