The most important thing that we love about this software was its ease in implementation. It has been very easy so far to use it with our staff as well as guests visiting our hotel. We have not encountered any issues or bugs at all thus far but if they do appear then I am sure their team will resolve them immediately! You can customize your own dashboard which makes it easier for you to track everything related to user behavior, satisfaction levels etc., This also helps us keep tabs whenever there are changes made within the system.