So I was hesitant on this product just due to the fact of ordering a sofa online. However, my experience was quite good.Packages showed up all at once instead of separate days! The boxes were a little beat up but lucky for me, nothing was damaged. Upon opening I thought something HAD broke, but was relieved to know they put an actual piece that is meant to be broken in case there is any expansion (there was). This didn't impact any of the other parts or cushions. Very well packed and was very easy to build without any tools. I had to use scissors to just open the boxes and cushions, however.After having it for a week there is one thing I might have to get: More pillows/different back cushions. They are pretty flat in comparison to the seat cushions. I can feel the back of the couch through them very easily (I am 5'7). Support isn't the important factor here with this couch as the back does not move but having two options for stretching my legs is a wonderful upgrade to what I had before.One perk that was amazing is that the chaise storage piece was already built and just needed its feets! Very nice but let's see how long the hydraulics last in this chaise storage. I use it as the footrest instead of the other chaise or have people over. It's quite heavy so moving it can be a pain as it does not move easily across my carpet. I might be looking into something to put on all the feet to make things easier to slide around on carpet.Comfort wise its alright, more on the firm side (which is my preference). I slept on it the first night it was built and had no issues rolling over on it. Found myself on the crack between the chaise's often but wasn't uncomfortable. Great for visitors or friends if they need a place to crash.Other than that, couch is worth the price. Glad nothing needed to be built and it was just a "attach together and go" type of build. Great for my apartment and small living room space. More firm so but some backup couch pillows. In the future for maintenance I will buy new couch pillows and attach Velcro to the back and that should add more cushion!
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