I like that we can keep track of all our donors' information as well as their contributions in one place! This allows us so much more control over how donations are tracked than previously had been available through other software solutions (iCloud/Salesforce). We also use this system at my day job too!! The interface isn't always super intuitive - it's an old school piece but they've definitely improved since then :) Give them some credit though because there was no way back when i first joined that these features were even possible haha :D All info stays right where its supposed stay -- if someone forgets about donating somewhere, chances are his donation will be accounted again soon enough ;).