The 18th of October, 2022 The Samsung store located in the Nevsky Center retail center is where I made my purchase. The phone started to freeze when using applications on October 21, 2022, and the lock screen turned on and off on its own an infinite number of times, up to the point where a forced reboot was required using the "volume down" and "lock" keys. This was necessary because it was not possible for the phone to reboot itself by pressing the reset button, and the phone simply did not respond to pressing this and other buttons. When I make a call, the phone always heats up in the upper part of the case. In addition, I have had experiences in the past where, when I made a call, the caller absolutely did not hear me, or we did not hear each other, until the phone was rebooted. In these instances, the phone had to be turned off and on again for us to be able to communicate. The SIM card itself is not the source of the issue because. This connectivity issue does not exist with any other devices. As a consequence of this, in order for me to continue using the phone, I need to reset it at least three times a day since he just stops answering. The phone has been utilized in a manner that is consistent with the requirements of the operating conditions. In addition, I handed over this phone to the store on October 29th, 2022 for them to perform diagnostics on it. 11/05/2022, and following the inspection and restoration of the system to its original factory settings. My smartphone was returned to me, but I was told that I would not be eligible for a refund because, after resetting the system, there were no faults noticed with the device's operation (despite the fact that the 15-day period for quality control has not yet passed!). In point of fact, the functionality of the phone is nearly entirely unaffected when it is "empty," that is, when it does not have any programs installed in it. On the other hand, the phone was not purchased with the intention of not installing any programs into it and simply using the "call" and "sms" capabilities of the device. If even the most fundamental programs are installed on the phone, the device frequently freezes, experiences bugs, and is unable to carry out even its most fundamental functions, such as making a call. This gadget was given back to be rechecked, and while it was stored in the Service for a whole month, the outcome was exactly the same. We got the same phones as my mother within a span of three days and in separate parts of the nation, but the problems are precisely the same on both of our devices. Purchasing is not something I would ever advocate doing!
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