I connected my laptop and diffuser with two USB cables (connected to nothing). That's what happened! UPDATE: A company representative has contacted us apologizing and explaining that we must have received a faulty unit. They offered to either replace or trust. We decided to try another device hoping that it is indeed just a one-off that we received today. Will be updating again in a few months as the first unit only lasted a little over 3 months. OPTIONAL UPDATE: The new block has now been in use for over 4 months and we have had no problems. I have raised my rating from 1 star to 4 stars as it appears the original block is defective.
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