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808 Review
61 Karma

Review on Repsly by William Auditore

Revainrating 4 out of 5

A very beneficial platform for improving your store efficiency

I like that reps can share information easily through social media channels such as Facebook Messenger or WhatsApp which is great when you're out of office hours but want to see what's going on! It also allows us to keep track of our team members' productivity so we know how much time each person spends working per day (which gives them an incentive). Sometimes it takes longer than expected to receive reports from certain stores, especially if there are multiple branches within one city - this could be solved by having more servers. We have been able to improve customer service due to using Replys system while still being efficient because all staff has access to up to date info regarding customers needs.

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Pros
  • The system is easy to use, and it's easy to share information with colleagues
Cons
  • There is no easy way to export data such as customer details, so when we need to use this data again it becomes difficult to remember which customer we were working with