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Bosnia and Herzegovina, Sarajevo
1 Level
730 Review
67 Karma

Review on CHAOLUN by Justin Sharp

Revainrating 2 out of 5

The CHAOLUN Online Store Does Not Live Up to Customers' Expectations

As an experienced shopper at online pet stores, I was thrilled to check out CHAOLUN's online store for their comprehensive selection of pet supplies and adoption services. I was able to save a lot of time and money by shopping there. Nevertheless, my time spent on their website left me feeling underwhelmed and dissatisfied. It took a long time for their website to open, which made it difficult for me to navigate and locate the items I was looking for. And although they have an impressive assortment of products, I found their prices to be on the higher end of the spectrum when compared to those of other online pet stores. In addition, their customer support did not respond to any of my inquiries and was of no assistance in resolving them. When I did eventually receive a response, the majority of the time it was generic and did not address my concerns in an adequate manner. In addition, although their adoption services might appear to be appealing, I discovered that the process was murky, inadequately organized, and offered prospective adoptive parents very little in the way of direction. In general, CHAOLUN may have some untapped potential, but their internet store falls short of meeting customers' expectations. I was left feeling disappointed and hesitant to purchase with them again due to the slow loading times of their website, high prices, lack of responsiveness from their customer service, and disorganization of their adoption services.

Pros
  • Availability
Cons
  • No insurance