We used SHI to create web forms that let our customers track their own assets and we implemented integrations between the Forms and our accounting software which was key in helping us secure approval to get cash flowing on days when we received them. None, but the customer service support we got from SHI during our demo was top-notch, friendly, and helpful. I think the best part about using SHI is that it's really easy to use and provides plenty of tutorials to ensure you're able to navigate the products without any problems. It also has great customer support who can walk you through anything you need. The best part is that they are very friendly and helpful. I have been pleased with their service so far, but I am sure there is always room to improve. If you need help with any issues, they will take care of it immediately. They also offer other services such as hardware maintenance, network support, etc. I highly recommend them. I have had no problems at all with their services.
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