It helps us in knowing our forecasted volume by date range and even down to each individual item level so that we can prepare for possible spikes/drops! I personally dislike it how sometimes when i want to look at my historical data its not there? So instead u have to go back into an older version which isn't really helpful since you lose progress! If your looking for something simple but powerful then this tool will be perfect for you! Its easy enough for anyone with basic computer skills to use without any training needed! Our department has been able calculate what items are coming off-handled vs stocked up before hand allowing me to take action accordingly and plan out production schedules/order more materials ahead of time etc. This also allows other departments within customer service to see their projected workloads giving them valuable insight on resources they need while still letting customers know whats going on behind closed doors!!