The ease in which we can install our system with no problems or issues! I have been able get this installed quickly so that my team has some peace when they come home after being out at work all day without knowing if their family was safe from any criminals trying break into homes and businesses just because it’s not secure enough yet!! Nothing really as far as benefits but once again easy installation along side other companies hardware products made everything very smooth. The system works perfectly with my phone line. I haven't had any issues with it at all. No customer service department or technical support as far as I know. It does what it needs to do without any problems. Would like some additional features to include. I use it to keep track of personnel and their work hours. This allows me to see exactly where they are and if they are working when they are supposed to be.