Review on 🌳 Premium Wood Tree Coat Rack Stand with 6 Hooks - Quick & Tool-Free Assembly - Adjustable Free Standing Coat Rack, Ideal for Hallway/Entryway Clothes Hanger Stand for Suits, Accessories by Kyle Hoes

Firstly it was a very nice detail, very nice finish and texture. When reassembling I found that in the 3rd step (the first part using clothespins) was missing a threaded insert that could be used to mount the top. I contacted support who responded very quickly and promised to send a replacement part immediately even though I specifically asked for a threaded insert. When the replacement item arrived it was the 2nd riser not the 3rd so unusable. I contacted customer service again with this information and again they responded quickly saying they would fix the problem and ship the correct part. A few days later the item arrived and again it was the 2nd mover not the 3rd. I contacted support again and got an automated reply on Tuesday that they were out of the office over the weekend. I'm not sure where they are located but I'm pretty sure no country has a Tuesday public holiday. Nevertheless, after a few days they replied that they would make sure the situation would be resolved this time but it might take a few days and gave me a choice of a refund. I said the third time is the charm, right? So a few days later the part came and it was the right part! I reassembled the hanger and found that the whole thing was tilted a few degrees to the side. He took it into the bedroom and announced his dismissal. Probably one of the 100 that failed and I got it. While customer service has done a good job, it's just a cog in the works. Much luck.