I like that it integrates with our accounting software, allows us to easily manage all the different aspects of the funeral business, and also has a nice interface for clients. The customer service can be hit or miss. Some times you get great help from them, other times they are very unhelpful. They don't have any integration with our website builder so we can only use their product if we want to use their website builder. We were using a third party website builder, but they stopped supporting their products. So we had to switch over to a competitor's product which was not as easy to use. It took some time to learn how to use it, but once we did it became much easier to manage everything in one place.