I like how simple it was set up! We had never used any kind e mail services before so this helped us get started with our first campaign as well!! The help desk team could be more helpful during peak hours when we need someone right away. Give them some time off in between shifts or something? It would make things easier if they were able do handle their shift quicker than what seems normal now days (even though i know thats not possible). If your looking into starting out using emails then definitely look at these guys because there are no downsides really. ! They have been great thus far but honestly id say try another service until after trial period ends just incase anything goes wrong which happens sometimes even tho u dont expect too much problems since everything has gone smoothly till today lol.. Creating lists & sending newsletters etc.