I like that it is easy for my clients in California too see what we are doing here at work when they log into our site! We can even send them emails directly through their account as well without having an email from us sent out there if needed/wanted by client or boss etc.. It would be nice though just once every hour maybe so you dont have to refresh all of time? Also sometimes other employees will not respond quickly enough which causes me problems because i am working hard but someone else gets lazy about responding back quickl yand then its no use lol!! But thats ok tho cuz everyone makes mistakes haha I like that it's a web-based application so I can access it from anywhere as long as I have an internet connection. The interface is very intuitive and makes it easy for new users to learn how to use. It takes some time to get used to but once you do it will be great! It has been helpful to keep track of all our projects and tasks and make sure we are on top of things.