It has been very helpful for our office because we can now submit all of these documents online instead or printing them out individually which saves us time! I would like if there was an option that allows you upload your own logo as well but other than those few things this is great program!! No issues at least not yet with smartdocs. We are able save alot by using only one computer rather then multiple computers when submitting information through different programs such emailing etc.. Easy to use. Quickly created the proposal. Easy to customize for our business. Easy to update. Not much to dislike. Would be nice to have an option to add a signature to the document. As a small business owner, we are constantly looking for ways to automate our process and save time. SmartDocs allowed us to do that. I highly recommend SmartDocs. It has saved me a lot of time in the process of creating proposals for my business.