I've read other reviews about the problem with towels snapping when pulled from underneath, but with an overwhelmingly positive review I decided to give it a go. The first thing I noticed upon opening the box was that the standard side-to-side towel slot was too short. No problem - one reviewer upped the slots so I decided to try the same. This helped a bit, but I've found that if there are too many towels in the dispenser (e.g. more than half a pack), the weight of the stack is so great that the towels don't come out in one piece. I suppose you could carefully pull each towel out intact, but that would never fly in a public restroom like mine. Packed and sent back.
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