Review on KitchenBoss Vacuum Sealer Machine: Automatic Food Storage And Preservation System For Dry And Moist Foods by Timothy Bobbert

I bought this sealer last summer. It did not work at all so with the Walmart free returns offer, I sent it back and they sent me a new one. It worked just fine. I did not use it for many months but pulled it out again as I am cooking like crazy during this quarantine. It did not work at all again. So frustrating. It just made tons of noise but did absolutely nothing. There is an email address in China on the bottom. I took a chance and emailed them and sent them a video from my phone of what a failure it was. They wrote back right away and made a couple of suggestions. The one that worked was swapping out the extra belt that came with it. It looks just like the old one but it worked. However, only the inching button and seal only button worked, not the middle vacuum seal one. So, I sent that on a video to them. Kitchen Boss again replied promptly and said they would give me a full refund! So, I quickly sent a screen shot of the Walmart receipt and presto, they refunded the entire amount. I got a notification from Walmart right away. Nice! Not sure if I will buy a third one if/when this one goes on the fritz again but I was most impressed with how this company responded.