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Lithuania, Vilnius
1 Level
670 Review
41 Karma

Review on ๐Ÿงน Neato D10 Intelligent Robot Vacuum Cleaner with LaserSmart Navigation, Smart Mapping, Cleaning Zones, WiFi Connectivity, 300-minute Runtime, Powerful Suction, Max Clean, Edges, Corners & Pet Hair, XXL Dustbin, Alexa-Compatible by Corey Katchem

Revainrating 1 out of 5

This new line is absolute rubbish!

I bought D10 and two D8. NONE works. Customer service is terrible now and the problem has escalated and no one will contact me. I've been a Neato customer for almost a decade, the D3 and D4 bots were absolute tanks and cleaned up well for a family of five. I am very knowledgeable about vacuum boots and also have the Roborock line. I've spoken to customer service over a dozen times now. They told me twice that they would make the problem worse and then no one contacted me. weeks have passed. A guy told me I could send the D10 in for repairs (don't know why not two faulty D8s). Never heard from him again. Even if I could, it would leave me without bots for a month. Difficult to navigate for two working parents. Now I have two thousand dollars worth of useless bots and Niato is not responsible for anything. save your money You will have better luck with a cheaper brand. I would give zero stars if I could, this company is going out of business soon.

Pros
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Cons
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