I like how easy it is to use, as well as other software that they have such as Captionsmith (which i also used). It does not always work right away when you first try but after about 10-15 minutes of tinkering with your settings everything works great! There are some bugs in their app where sometimes videos will freeze up or crash but this has only happened maybe once every few months so far while using captnhub. If there was an option to make subtitles more interactive/animated then we would be able to better understand what our customers mean by certain words without having them read out loud each time which can get very tiring especially if its something repetitive over many projects. We needed help creating custom translations from English into Spanish language quickly due to short deadline times.