The system is very user friendly, easy to use with great customer support team available even after hours or weekends! It's free so no worries about cost of implementation & training your staff members who will be using it every day without any confusion at all during its usage period!! I highly recommend this product if you are serious regarding measuring performance improvement over time across different departments within an organization (or department). We have been able track our own individual KPIs which has helped us improve daily workflows/processes by monitoring each employee's metrics overtime thus reducing overall response times throughout my entire office building.
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