The ease in which I was able to navigate through this program! There's nothing about it that seemed difficult at all for me as an owner or vet tech who has used other electronic programs previously (like QuickBooks). It really does make my life easier by providing so many different options when trying to record important info regarding our patients' care!! Also great feature allowing us access via app outside clinic hours if needed without having someone come into office during business day. This could be improved upon with some new features such as better reporting capabilities but overall we're very satisfied thus far using their services.