Let me start this review by saying that there is generally no customer service today. Well, not with this company. John, the owner, I believe not only responded to my email immediately but also addressed my idea and concerns. In my opinion, this product only deserves five star customer service. Now for the leash. The leash itself is great. I like the overall length of 8 feet. This is great for going for a walk or just giving your dog some extra space. I also like the short handle on top to pull the dog closer when circumstances call for it. Thanks to the padding, the leash lies comfortably in the hand. In summary, I can recommend this leash. Now, before I wrap up, let me say this. The lobster clasp is not the best in my opinion, I prefer a stronger clasp. However, having made that statement, let me elaborate on that. I spoke to John (again presumably the owner) he reassured me that the quality of the lobster clasp is spot on and really up to standard. I will say that I had no problems with the leash or the clasp. I have a 90 pound pit bull that's tough as a brick wall. So if other consumers need a reference point/dog, here's mine. Overall, I still give this leash five stars. Based on excellent customer service, the fact that the company looks for consumer feedback and seems to really care what the consumer is saying. In addition, the leash itself is very beautiful and has a one-year guarantee. That was also one of the reasons why I bought it. In conclusion, I recommend this leash for purchase. If you are a bit more normal or not as specific as I am then I assure you this leash is great. Again, I didn't have an issue with the leash, it's just more or personal preference in my book.
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