I like how easy it was for me as an administrator because all you do here are clicks! The interface feels very dated but its still usable even though not so pretty anymore (I guess). It's been difficult trying to find what we need when needed with in-house knowledge only available at certain times during business hours due time zone differences etc - hence why this software has helped us immensely by allowing remote access across offices without having someone there every day or being able fix everything ourselves if something goes wrong remotely!!