The ability for me, as an employee of my organization can see who is working where from our remote office location. This allows us to easily communicate with each other in real time even when we are at different locations within our network. I do not like that it takes quite some time until you receive information about your assigned task/s once they have been created or changed by another member of staff if there has been any changes made after creation / modification date. Also sometimes this system does freeze up making users unable access their work items. It's great having such a tool available so employees don't need to ask permission everytime before accessing something which should be shared amongst them all - just create it & share!